Privacy Policy

At CustomPrinted.net, we are committed to protecting your privacy and safeguarding your personal information. This privacy policy outlines how we collect, use, store, and protect your data when you interact with our website.

CustomPrinted.net Privacy Policy

By using our services, you consent to the practices described in this policy.

Information Collection

Collecting certain types of information is essential for us to provide you with a smooth, personalized, and secure experience on our website. We gather this data to better understand your needs, process your orders, and communicate with you effectively. However, we want to be transparent about why we collect each type of information and how it benefits you as a user.

Information You Provide:

1. Name and Contact Details: We collect your name, email address, postal address, and phone number to communicate with you about your orders, send you important updates, and respond to your inquiries. This information allows us to provide personalized service and ensure that you receive the support you need.
2. Payment Details: When you place an order on our website, we collect your payment information to process the transaction securely. We use trusted third-party payment processors and do not store your complete payment details on our servers. Collecting this information is necessary to fulfill your orders and protect against fraudulent transactions.

Information We Collect Automatically:

1. IP Address: We collect your IP address to help us identify and prevent fraudulent activity, protect our website from attacks, and ensure the security of your account. Your IP address also helps us provide a more localised experience by displaying relevant content and pricing based on your general location.
2. Browser Type and Device Information: We gather information about your browser type and device to optimise our website’s performance and ensure that it is compatible with the technologies you are using. This data helps us deliver a seamless browsing experience and troubleshoot any technical issues you may encounter.
3. Referring Website: We collect information about which website referred you to us to better understand how users find us. This data helps us focus our resources on the channels that are most effective in reaching potential customers. We don’t allow cross-site cookies, those are discussed below.

It’s important to note that we only collect this information to enhance your experience and improve our services. We do not sell or share your personal information with third parties for marketing purposes without your explicit consent. We also use aggregated, non-personally identifiable data to analyze trends and make informed business decisions.

If you have any concerns about the information we collect or how it is used, please reach out to us. We are committed to being transparent and accountable in our data practices and will gladly address any questions you may have.

We understand that privacy is a top priority for our users, and we take our responsibility to protect your information seriously. By collecting only the necessary data and being clear about how it is used, we aim to build trust and foster a positive relationship with our customers.

Use of Information

We use your personal information to process and fulfil your orders, send you newsletters and promotional materials (if you have opted in), respond to your inquiries, and improve our products and services. We may also use your information for analytics purposes to better understand how visitors interact with our website. We do not sell, trade, or rent your personal information to third parties for marketing purposes without your explicit consent, except as required by law or to protect our legal rights.

Data Protection

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes using encryption for sensitive data transmission, secure servers, and restricting access to personal information only to employees who need it to perform their job functions. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

Cookies and Tracking Technologies

Our website uses cookies to store session information and keep track of your preferences to provide a functional and personalised experience. Cookies are small text files stored on your device that help us recognise you and maintain your session as you navigate our site. We do not use cookies or other tracking technologies to follow you around the web, analyse your browsing behaviour on other sites, or gather demographic information for advertising purposes.

We believe in being transparent about our use of cookies and respecting your privacy. The cookies we employ are strictly necessary for the operation of our website and do not collect any personal information. They are used solely to remember your settings, keep you logged in, and optimise your experience on our site. We do not engage in any cross-site tracking or share your cookie data with third parties in order to place ads.

Unlike some corporations and large businesses that misuse cookies to spy on users and track their activities across multiple websites and apps, we are committed to using cookies responsibly and only for their intended purpose. We will never use cookies to invade your privacy or manipulate your browsing experience under the guise of enhancing it.

You have control over the use of cookies on our website. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. However, please note that disabling cookies may prevent you from taking full advantage of our website’s features and functionality.

We understand the importance of trust when it comes to handling your information. Our use of cookies aligns with our overall commitment to protecting your privacy and providing a secure, transparent, and user-friendly experience. If you have any questions or concerns about our use of cookies, please don’t hesitate to contact us.

Rest assured, when you use our website, you can trust that your privacy is respected, and your information is handled with the utmost care and integrity. We will always prioritise your privacy over any potential gains from invasive tracking or data collection practices.

Third-Party Links

Our website may contain links to third-party websites that are not owned, operated, or controlled by CustomPrinted.net. These links are provided for your convenience and reference only. We carefully vet the websites we link to and only include those that we believe to be reputable and relevant to our users.

However, please be aware that we have no control over the content, privacy policies, or practices of these third-party sites, and we assume no responsibility or liability for them. The presence of a link on our website does not imply endorsement or association with the linked site.

We recognize that websites can change over time, and sometimes sites that were once reputable may be sold, shut down, or reopened by a different entity with different content and policies. We make every effort to stay informed about the sites we link to and promptly remove any links that we believe are no longer appropriate or trustworthy.

If you click on a third-party link, you will be directed away from our site and to an external website. We strongly encourage you to read the privacy policies and terms of service of any third-party sites you visit, as their practices may differ from ours. Be cautious about providing personal information on these sites, as we cannot guarantee the security or confidentiality of data you submit to them.

If you come across any linked websites that make you uncomfortable, appear suspicious, or seem out of context, please notify us immediately. We value your feedback and will promptly investigate any concerns brought to our attention. Your safety and trust are our top priorities, and we appreciate your help in maintaining the integrity of our website.

Remember, you can always choose not to click on third-party links or leave our website if you feel unsure about the destination. We strive to create a safe and trustworthy environment within our site, but once you navigate away, you are subject to the policies and practices of the third-party site.

If you have any questions or concerns about the links on our website or the content of the sites we link to, please don’t hesitate to contact us. We are committed to transparency and will do our best to address your inquiries and provide the information you need to make informed decisions online.

Your Rights

You have the right to access, update, correct, or delete your personal information. You can also opt out of receiving our newsletter or promotional materials at any time by following the unsubscribe instructions provided in the emails. If you have any questions or requests regarding your personal information, please contact us using the information provided below.

Data Retention

We only retain your personal information for as long as necessary to fulfil the purposes outlined in this privacy policy, up to a maximum of 2 years from your last interaction with our website. After this period, we will securely delete or anonymise your data, depending on the context.

When we delete your personal information, it will be permanently erased from our systems, and we will not be able to recover it. This includes all personally identifiable information, such as your name, email address, postal address, phone number, and payment details.

In some cases, we may choose to anonymize your data instead of deleting it entirely. Anonymisation involves removing all personally identifiable information and transforming the data into a form that does not allow for individual identification. This may be done for statistical or research purposes, where the data is still valuable, but there is no longer a need to keep it linked to your identity.

For example, if you have made a purchase on our website, we won’t even store the payment info, but will hold onto the order details for 2 years. However, we may anonymise the transaction data to analyse overall sales trends or improve our products and services. In this case, the data would no longer be associated with you personally but could still provide valuable insights for our business.

Our 2-year data retention policy ensures that we only keep your personal information for as long as it serves a legitimate purpose. It also reduces the risk of your data being accessed or misused by minimising the amount of time it remains in our systems.

If you have any questions about our data retention practices or would like to request the deletion of your personal information before the 2-year period, please contact us using the information provided in the “Contact Us” section below. We will be happy to assist you and ensure that your data is handled in accordance with your preferences and our privacy policy.

Children’s Privacy

Our website is not intended for children. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete it. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date at the top. We encourage you to review this policy periodically for any changes.

Contact Us

If you have any questions, concerns, or requests regarding our privacy policy or the handling of your personal information, please contact us at: sales@customprinted.net